Privacy Protection

Aqq99 Privacy Policy — Your information is completely safe

Protecting your personal information is our top priority at aqq99. This Privacy Policy clearly outlines what data we collect, why we collect it, how we use it, and how well it is protected.

Last Updated: January 2026
Our Privacy Commitment
Your Data is Never Sold to Third Parties
Protected by SSL encryption
Payment Information Not Retained
You Have the Right to Request Data Deletion
Transparent Policy in Bengali
Why aqq99 is Trustworthy

To protect your information Our 6 Commitments

Strong Encryption

All data transfers on aqq99 are protected by 256-bit SSL encryption. Your login credentials and personal data are fully safeguarded against any leaks.

KYC Verification & Security

KYC documents collected to verify your identity are stored with the highest level of security. Only authorized personnel can access them.

Payment Details Are Not Stored

No payment information from bKash, Nagad, or Rocket is stored directly on aqq99's servers. All payment processing takes place through a completely separate, secured gateway.

You Are in Control of Your Data

Under aqq99's Privacy Policy, you may request to view, correct, or delete your personal information at any time.

No Selling of Data to Third Parties

Your personal information is never sold or rented to advertisers or third parties. aqq99 has never deviated from this policy.

Full Transparency in English

Aqq99's Privacy Policy is written in plain language. No hidden terms, no complex legal jargon — everything is stated clearly and simply.

Your privacy matters to us. Reading this Privacy Policy will help you understand exactly what aqq99 does with your data and how you can stay in control of your information.

1 Introduction & Applicability

Aqq99 (aqq99.vip) is a trusted online gaming platform serving members in Bangladesh. This Privacy Policy explains what personal information we collect, why we collect it, and how we use and protect that information.

By creating an account or using aqq99, you automatically agree to this Privacy Policy. We always want our members to be fully informed about their data — which is why this policy is written in plain, straightforward language, free of complex legal terminology.

Aqq99's Privacy Policy applies only to this website and its associated mobile applications. We are not responsible for the privacy practices of any third-party websites or services.

2 What Information We Collect

Aqq99 only collects the information needed to deliver the best service and keep your account secure. We never ask for data we don't need.

Data Type What Information We Collect When It Is Collected
Personal Identity Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Phone number, email address At the time of account registration
Transaction Information Deposit and withdrawal amounts and dates On Every Payment
Device Information IP address, browser, operating system On Every Login
Gaming Activity Game history and bet amounts During Gameplay

We will never ask for your payment PIN, bKash/Nagad password, or bank account password. If anyone asks for this information, please contact our support team immediately.

3 How Your Information is Used

Aqq99 uses collected data only for its stated purposes. Your information is never used beyond what you have consented to.

  • To create, manage, and secure your account
  • To process payments and maintain transaction records
  • To confirm account validity by completing KYC verification
  • To provide customer support and resolve issues
  • To send relevant promotions and bonus offers (you can opt out at any time)
  • To enhance platform security and prevent fraud
  • To meet legal and regulatory obligations

Aqq99 never uses your information as the sole basis for automated decision-making. All significant decisions involve a human review.

4 Data Sharing & Third Parties

Aqq99 never sells or rents your personal information. However, in certain limited circumstances, data may be shared with trusted partners:

  • Payment Processor: To process legitimate transactions (e.g., bKash, Nagad, Rocket) — only the necessary information is shared.
  • Identity Verification Service: With a secure third-party provider for the KYC process.
  • Legal authorities: Upon a valid order from a court or government authority — only when legally required.
  • Security Partners: With specialist service providers for fraud prevention and anti-money laundering.

Every third party we work with is bound by strict confidentiality agreements. They are not permitted to use your information for any other purpose.

5 Cookies & Tracking Technologies

Aqq99 uses cookies and similar technologies on its website to enhance your browsing experience and ensure the platform functions correctly.

  • Essential cookies: Login sessions and security tokens are essential — the site cannot function without them.
  • Functional cookies: To remember your preferences such as language and layout.
  • Analytics Cookies: To understand which pages get the most traffic — all data is fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

6 Data Retention Period

Aqq99 does not retain your information longer than necessary. How long data is kept depends on the type of information and applicable legal requirements.

While the account remains active

Your profile information, gaming history, and transaction records are retained for as long as your account remains active.

5 years after account closure

Financial transaction records are retained for 5 years after account closure due to legal obligations.

KYC Documents

Identity verification documents are retained for a defined period in accordance with regulatory requirements.

Automatic Deletion upon Expiry

Once the defined retention period expires, aqq99 automatically deletes or anonymizes your data securely.

7 Your Privacy Rights

Under aqq99's Privacy Policy, you hold several important rights that we fully respect:

  • Right to Access: You may request to know what information we store about you.
  • Right to Rectification: If any of your information is incorrect, you may request a correction.
  • Right to Erasure: In certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: You can request that the use of your data be restricted to specific purposes.
  • Right to Data Portability: You can receive a copy of your data in a structured, portable format.
  • Opt-Out from Marketing: You can opt out of promotional emails or notifications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request. In some cases, legal requirements may prevent us from fulfilling certain requests — if so, we will explain the reason.

8 Protection of Minors

Aqq99 is strictly for users aged 18 and above. We do not knowingly collect information from minors.

  • Age is verified at the time of registration.
  • Age is re-verified during the KYC process.
  • If an underage account is identified, it will be suspended immediately and all associated data deleted.

If you become aware that a minor is using aqq99, please contact our support team immediately. We will take action right away.

9 Security Measures

Aqq99 uses industry-leading technical and organizational measures to protect your data. Our security framework operates on multiple layers:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Server protection against cyber attacks.
  • Regular Security Audits: Periodic audits conducted by third-party experts.
  • Access controls: Only authorized personnel have access to sensitive information.
  • Data Backup: Secure, encrypted backups are maintained on a regular basis.

In the event of a security breach, aqq99 will notify affected members within 72 hours and take prompt remedial action. If you notice any suspicious activity on your account, change your password immediately and contact us.

10 Changes to the Privacy Policy

Aqq99 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify members via email or an in-platform notification.

  • The date of the most recent update will always be shown at the top of this page.
  • Continued use of the platform after any changes have taken effect will be considered your acceptance of the updated policy.
  • If you object to any changes, you may request to close your account.

11 Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with us. We always aim to respond promptly and effectively.

  • Support Email: [email protected]
  • Live Chat: Available 24/7 in Bengali
  • Response time: initial reply within 48 hours

Our dedicated privacy team will carefully listen to any concerns you have and work to provide the best resolution. Your trust is our most valuable asset.

Your Control

About Your Data Complete Control in Your Hands

Aqq99 believes your data belongs to you. That's why we ensure you always have full control over your personal information.

View Data

You may request to know what information we hold about you at any time.

Data Correction

If any of your information is incorrect, submit a correction request and we will update it promptly.

Delete Data

Under specific conditions, you may request the permanent deletion of your data.

FAQs

About the Privacy Policy Frequently Asked Questions

Never. aqq99 does not sell your phone number or any personal information to advertisers or third parties. Your phone number is used solely for account verification and security notifications.

No. Your bKash or Nagad PIN, password, or account credentials are not stored on aqq99's servers. All payments are processed entirely through the payment gateway, and we only retain the transaction amount and date.

Most data is deleted upon account closure. However, financial transaction records must be retained for 5 years after closure due to legal obligations. Once that period ends, the data is deleted automatically.

Change your password immediately and notify us via live chat or email. Our security team will promptly review your account and, if necessary, temporarily lock it to keep it secure.

Yes. You can opt out of promotional emails and notifications at any time by contacting our support team. However, important account security messages cannot be disabled.
Play Responsibly

Your data is secure — Join Now!

Now that you know aqq99's Privacy Policy, join us today. Your information is in safe hands.

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