Aqq99 Terms and Conditions — Please read before use

1 Introduction & Eligibility

Aqq99 (bundles aqq99.vip) is an online gaming platform for members in Bangladesh. These Terms and Conditions constitute a legally binding agreement between aqq99 and its members. By creating an account or using the platform for the first time, you are deemed to have accepted these terms.

The aqq99 Terms and Conditions may be updated from time to time. If any changes are made, we will post a notice on the platform and display the date of the update. Continued use of the platform after changes have been made constitutes your acceptance of the new terms.

These Terms and Conditions are written in Bengali, and the Bengali version shall be considered the definitive text. aqq99 always strives to ensure that every member is fully informed of their rights and responsibilities.

2 Account Registration and Accuracy of Information

To register on aqq99, you must provide accurate and complete information. It is your responsibility to keep your name, date of birth, phone number, and payment details up to date and correct at all times.

• Each individual may register only one account. aqq99 reserves the right to close all accounts if multiple accounts are found.
• You are responsible for keeping your account password confidential. Allowing anyone else to use your account is strictly prohibited.
• Accounts created with false or incomplete information may be closed at any time and the balance may be forfeited.
• Withdrawals may be suspended if you refuse to submit the documents required for the KYC (Know Your Customer) verification process.
• If suspicious activity is detected on an account, aqq99 may temporarily freeze the account while an investigation is conducted.

3 Age & Eligibility Requirements

Aqq99 is strictly for individuals aged 18 and above. Use of this platform by minors is completely prohibited. We may request government-issued identification at any time to verify your age.

• Any account registered by someone under the age of 18 will be closed immediately.
• Deposits will not be refunded if false information is provided regarding age.
• aqq99 does not provide services to users in regions where online gaming is prohibited by law.

4 Deposit and Withdrawal Terms

Deposits and withdrawals on aqq99 can be made via bKash, Nagad, Rocket, and other approved payment methods. Minimum and maximum limits apply to each payment method.

• Deposits are credited to your account immediately; if there is a delay, please contact support.
• Withdrawal requests are typically processed within 24 to 72 hours.
• KYC verification is mandatory for withdrawals. The withdrawal process will not begin until verification is complete.
• The withdrawal method must match the deposit method; withdrawals to third-party accounts are not permitted.
• If suspicious transactions are detected, aqq99 reserves the right to place withdrawals on hold until the investigation is complete.
• Using the platform for money laundering or any other illegal purpose will result in permanent account closure.

5 Bonus & Promotion Terms

Aqq99 regularly offers a range of bonuses and promotions — including welcome bonuses, cashback, reload bonuses, and VIP rewards. Each bonus has its own terms, which are clearly stated in the offer details.

• Bonus funds may only be withdrawn after the applicable wagering requirements have been met.
• Bonuses have a set expiry period; any unused bonus will be forfeited once it expires.
• If bonus abuse is detected — such as claiming the same bonus across multiple accounts — the bonus and any associated winnings will be forfeited.
• Each member may claim each offer only once, unless otherwise stated in the offer.
• aqq99 reserves the right to modify, suspend, or cancel any bonus offer at any time.

6 Gaming Rules and Fairness

All game outcomes on aqq99 are determined by an RNG (Random Number Generator), which is regularly audited by internationally accredited third parties. Each game has its own rules, which can be viewed before the game begins.

• If the outcome of a game remains undetermined due to a technical error, the bet for that round will be refunded.
• If a game is interrupted due to a lost internet connection, the outcome will be determined by the game's internal system.
• In the event of a dispute over a game outcome, aqq99's server logs will serve as the final authority.
• aqq99 reserves the right to void any abnormal winnings resulting from a software error or misconfiguration in a game.

7 Prohibited Activities

The following activities are strictly prohibited in order to maintain a fair environment on aqq99. Violating these rules will result in permanent account closure and legal action where necessary.

• Creating multiple accounts under the same person's name
• Coordinated attempts to manipulate the bonus system
• Using cheating software or bots in any game
• Attempting unauthorized access to another member's account
• Money Laundering or Illegal Financial Activity
• Hacking or DDoS attacks on the aqq99 system
• Submitting a false identity or forged documents
• Misconduct or harassment toward other members

8 Account Closure and Suspension Policy

Aqq99 may temporarily or permanently close your account under the following circumstances:

• If any provision of these Terms and Conditions is violated
• If KYC verification fails or false information is found
• Accounts with no activity for an extended period (more than 12 months) will be considered inactive.
• By order of a court or government authority
• Member requests account closure

For permanently closed accounts, the balance may be forfeited if closure was due to a terms violation. If the member requested the closure or it resulted from inactivity, any legitimate balance will be returned.

9 Privacy and Data Protection

Aqq99 treats the protection of your personal information as its highest priority. We do not sell your data to any third parties. To learn more about how we collect, use, and store your information, please visit our Privacy Policy Read.

• Your information is protected by SSL encryption.
• Payment information is never stored directly on our servers.
• To view or delete your data, please submit a request to our support team.

10 Responsible Gaming

Aqq99 believes gaming should be a healthy form of entertainment. We do not want any member to experience financial or emotional hardship as a result of gaming. That is why responsible gaming is a core part of our Terms and Conditions.

• You can set daily, weekly, or monthly deposit limits on your account at any time.
• You can use the self-exclusion feature to pause your account for a set period of time.
• If you notice any signs of gaming addiction, our support team is ready to help.
• For more details, visit our Responsible Gaming View page.

11 Changes & Updates to Terms

Aqq99 reserves the right to update these Terms and Conditions at any time. For significant changes, we will notify members via email or platform notification. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

The date of the most recent update will always be shown at the top of this page. We recommend checking back regularly.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please contact our 24/7 support team. We are always committed to resolving member issues quickly and fairly.

• An initial response will be provided within 48 hours of a complaint being submitted.
• A final decision will be communicated once the investigation into complex matters is complete.
• Support Email: [email protected]